GRIEVANCE OR COMPLAINTS
For any Grievance or Complaints, You may write to us at support @ passionguru.in
WHAT INFORMATION WE COLLECT
We only collect Data to the extent that is necessary for us to act as a facilitator between You and the NGOs listed on the Site.
You shall be requested to register with us in order to avail our full services. If You do not wish to register, You can still use the site anonymously, but our services may be limited.
In order to register with us, You shall be required to provide us with Your
In order to verify Yourself and to avail our full services, You shall have to verify Your credentials through a two way process i.e. verify through the link sent by us to Your email address or OTP sent to the phone number provided by You or both. The same shall also be required for creating a Profile on PassionGuru. In some cases, we may also call you on the number provided in order to establish your credentials.
Once verified, Your account shall be provided with demonstrable and visible mark of verification, which shall be visible to all users of the services.
Some of our Partners may require You to upload your identification details in order for You to access their information provided on the Site and/or interact with them through the Site. If you upload any identification details on the Site, the same shall be shared with the concerned NGO only. However, for sake of clarity, such identification details shall not be made available to third parties accessing the website and shall be limited to verification purposes only.
WHY WE COLLECT THIS INFORMATION
We collect this information with an attempt to provide You with a better experience on PassionGuru.
If You create a Profile on PassionGuru or otherwise allow others to have access to Your account, third parties will be able to see Your information (including in some cases personal information) such as Your earlier interactions, ratings based on our indigenous point system, and account information (including Your email address or other information in the "Account" area of our website). This remains true even if You use our profiles feature.
After verification and if agreed upon by You, we shall also share Your email address/phone numbers with NGOs.
HOW WE USE THE DATA PROVIDED BY YOU
We use information to provide, administer, enhance, and personalize our services and marketing efforts, to process Your registration, Your donations, and to communicate with You on these and other topics.
For example, we use information to:
determine Your general geographic location, provide details of nearest NGOs based on Your location, provide You with customized and personalized recommendations of NGOs we think will be of interest to You,
assist You to coordinate with NGOs listed on the Site and making the PassionGuru service available
to prevent, detect and investigate potentially prohibited or illegal activities, including fraud
analyse and understand our audience, improve our service (including our user interface experiences) and optimize selection
communicate with You concerning our service so that we can send You news about PassionGuru, assist in facilitating your communication with the NGOs, details about new features, promotional announcements, consumer surveys, and to assist You with operational requests such as password reset requests. These communications may be by various methods, such as email, push notifications, service message and online messaging channels.
If You have provided your consent on assisting any NGO as a Volunteer, we may also contact You through a service call and/or send you a text message seeking your assistance as a Volunteer based on the specific needs of the NGOs and/or communicate to You any work opportunities being offered by the NGO. You agree and understand that any such communication from our end shall not be construed by You as an Unsolicited Commercial Communication. You can choose to withdraw your consent anytime by writing to us at support @ passionguru.in
Promotional offers: We may offer joint promotions or programs that, in order for Your participation, will require us to share Your information with third parties. In fulfilling these types of promotions an if agreed by You, we may share Your name, and other information in connection with fulfilling the incentive. Please note that these third parties are responsible for their own privacy practices.
We retain Your Information only for as long as We believe it to be necessary for purposes set out herein for which the Information was collected, subject to any legal requirements for the data to be retained for longer periods of time.
UPDATING/DELETING/RECTIFYING YOUR INFORMATION:
If You wish to have Your email address or contact number provided to us updated/deleted/rectified, You can always do so by sending a request to us on the e-mail id support @ passionguru.in. For any other information provided, you can simply login to your account and update the same on your own.
You may note that deletion of certain Personal Information may lead to cancellation of Your registration with the PassionGuru and/or Your access to certain features or may also lead to complete cessation of Your Access to PassionGuru platform or application.
Third Party Payment Gateway – Financial Information
Interest-based ads are online ads that are tailored to Your likely interests based on Your use of various apps and websites across the Internet. If You are using a browser, then cookies and web beacons can be used to collect information to help determine Your likely interests. If You are using a mobile device, tablet, or streaming media device that includes a resettable device identifier, then that identifier can be used to help determine Your likely interests. A "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in Your computer's hard drive. The cookies do not contain any of Your personally identifiable information. You may choose to disable to Cookies but the same may result in disabling certain functionality and features of this site. Therefore, it is recommended that You do not disable cookies.
Security and Compliance with Laws
We strive to protect Your Personal Information against unauthorized disclosure, misuse, unlawful use, modification, loss, or destruction. We take all reasonable measures and precautions, as per standard industry practises, to keep Your Personal Information confidential. We ensure compliance with all applicable laws.
We use reasonable administrative, logical, physical, and managerial measures to safeguard Your personal information against loss, theft, and unauthorized access, use and modification as per law. Unfortunately, no measures can be guaranteed to provide 100% security. Accordingly, we cannot guarantee the security of Your information. By continuing to access the PassionGuru platform You are aware of such risk.
PassionGuru will strive to ensure that the NGOs send tax exemption certificates, donation receipt and feedback reports to You within reasonable time limits as sometimes the NGOs take time in issuing the donation receipt. PassionGuru shall exert reasonable influence at its disposal, including withdrawal of non-compliant NGOs from the site, if, in its sole opinion and/or discretion, the situation merits such action. However, PassionGuru is indemnified by You on this site, from any liabilities arising out of any kind of non-compliance by the NGOs.
PassionGuru disclaims any liability, legal or otherwise, that may arise due to the act, omission or otherwise of any visitor to this site, or caused by the same. You acknowledge that PassionGuru is purely a "facilitator" for transactions between the NGOs and visitors, and as such, stands indemnified from any liabilities that may arise due to the same.
YOU also acknowledge that visiting this site is an implicit acceptance of this disclaimer on their part